With over 30 years of building connections in our community, we are experts in relationships and trust. Our promise is to exceed your expectations. Our guests enjoy the convenience and safety of walking to incredible shopping and at least 5 well-known area restaurants. You don’t simply book a room or plan an event with the Crowne Plaza Reading. You begin building a relationship. Our guests see the value of staying at the Crowne Plaza Reading and trust us to help them build memorable moments.

Mark DiPiazza

General Manager

Mark comes to us with more than 30 years of hotel management experience including a long career at Marriott International. In addition to multiple years in corporate support roles as an above property leader Mark has been a General Manager of several hotels in Marriott, Hilton, and Hyatt brands. This includes the Courtyard Marriott in Wyomissing and most recently the unique opportunity to be the opening General Manager of the 258 room Hyatt House Hotel in Jersey City, NJ. Located on the Hudson River with direct views of lower Manhattan and the Statue of Liberty this special 100 year old converted bank and office building opened in November of 2017.


As a previous 14 year resident of Berks County, please welcome Mark back to the Reading area and wish him much success with his new position.

Email Mark at:



Bernadette Berrios

Corporate Sales Manager

With over 11 years of experience, Bernadette has devoted her career to the Hotel Hospitality Industry, specializing in Sales. Starting out at our very own Crowne Plaza Reading Hotel (formally Sheraton)

in 2005 as a PBX Operator. She quickly exceeded her role to Sales Coordinator before finally accepting a position as a Sales Manager for the Courtyard by Marriott.

After 6 years, she has found her way back to once again be a part of the Crowne Plaza Team as our Corporate Sales Manager.

Bernadette has experience in weddings, corporate event planning, group management and corporate travel. She now resides to helping business travelers find their home here at the Crowne.

She’s actively involved with Meals on Wheels, Habitat for Humanity, various charity drives, and is a member of the Greater Reading Young Professional and BCTV Committee. 

Born in the Island of Puerto Rico, raised in the lively city of New York, she plants her roots in Reading, Pennsylvania alongside her amazing Family and Son Dasir.

Email Bernadette at:



Sheila Contento

Director of Sales

A graduate of Pennsylvania State University, Sheila is an avid college football fan and enjoys any reason to go back to visit “Happy Valley”. Prior to graduation Sheila had the opportunity to be a Program Ambassador for Penn State, studying abroad in Melbourne, Australia. Following graduation, she interned with the Fightin Phils before being moved up to the Lehigh Valley in 2007 to help open the Lehigh Valley IronPigs their first season. While there, she worked alongside the Director of Special Events executing corporate parties, business trainings, job fairs, weddings, and other social events.
Sheila began her career with the hotel in 2008, previously holding the titles of Group Sales Manager and Senior Sales Manager – most recently named Director of Sales. In 2014 she earned the CTIS (Certified Travel Industry Specialist) Certification from the American Bus Association. She has been an active member of ABA, NTA, OMCA, PASAE, MPMPI, LLAMA and the Greater Reading Young Professionals, and currently serves on the Pottstown PAL Board.

Sheila resides in Exeter Township with her teacher/football coach husband Ryan, daughters Taylin and Quinn and their dog Trotter.

Email Sheila at:


Laura Taylor

Director of Special Events

Laura Taylor has over a decade of experience in the event industry. Through the years she has worked in all aspects of hospitality. Her journey began in New Orleans, LA where she worked her way from kitchen employee to event planner for Pigéon Catering. Laura moved back to the great state of Pennsylvania and continued her love for events with Boscov’s Catering, Stokesay Castle and other Berks County venues to coordinate and produce weddings, mitzvahs, social occasions, and non-profit events.
Laura joined the Crowne Plaza sales force in 2012 and quickly became a leader in the local event community. She has directed numerous high profile events with tremendous success while building an even more powerful relationships, which gained her a reputation for the go-to person for high-end affairs. This led her to be named the Director of Special Events for the Crowne Plaza Reading Hotel.

When she is not making clients’ dreams come true, Laura is kept very busy with her husband, two young children, hunger for new food trends, and thirst for adventure.

Email Laura at:



Jennifer Ogule

Corporate Catering Sales Manager

Jennifer Ogule joins our team with over 8 years of experience in the restaurant and event industry. She has spent most of her career as the Sales Coordinator of Events & Catering at Buca di Beppo in Wyomissing. There, she rose through the ranks, frequently performing at the top of her region, and earned the title of Area Sales Manager for two locations in just five short years where she focused primarily on Corporate & Social Events. Prior to these roles, Jennifer built her experience and her network through various roles in wedding planning, social event planning, and corporate meeting planning with both a local firm, Lovely Events, and [a fellow IHG property] Holiday Inn in Morgantown. Having been a resident and profession in our Reading community for 12 years, she brings with her a wealth of knowledge and a passion for what she will continue to do on the Crowne Plaza Team.

When she’s not working, Jennifer loves to escape with her family to their waterfront camper in Maryland. She now resides in her hometown of Pottstown, PA with her husband, Kevin, her son, Mason, and their wild dogs, Milo and Riley.  



1741 Papermill Rd, Reading, PA 19610 | (610) 376-3811

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